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Ordering Information

Frequently Asked Ordering Questions

For more answers to Frequently Asked Questions, please see our dedicated customer service FAQ page.

How do I place an order on is user friendly, secure and rated #1 Airsoft retailer and distributor in the world by manufactures and Airsoft players.

  1. You can search for your items by category, product description or product ID. If you are having difficulty finding a product, please don't hesitate to give us a call. Our sales team is standing by to assist you.
  2. Please create an account if you don't have one already. You can keep track of your order history, order status and any requests by viewing your order history.
  3. Add items to your shopping cart, select shipping address and delivery method, fill in payment info, review and confirm order.
    Note: You can store up to 4 different ship-to addresses. If you are shipping to a different address than your credit card billing address, you may be contacted to verify order. Please provide the best phone number to reach you to avoid delay in processing)
  4. Please double check your order before clicking "confirm." Your credit card is charged when the order is placed.
    Once order is received, we will not be able to make any modifications to add, change or cancel.
    You can submit a return request after the order is delivered.
  5. You will get a shipped email notification once order is shipped. You can also login to your account to view the latest status update.

For more information, please feel free to e-mail us or call us at (626) 286-0360. We are here to provide you with excellent service!

How do I place a WILL CALL order?

WILL CALL service is currently ONLY offered in the Superstore in Alhambra, CA, USA.

  1. Place order online, selecting as delivery option: Superstore Pick Up (Alhambra, CA, USA)
  2. You will be notified via email once order is ready for pick up. Please do not go to the store before receiving this email.
  3. Orders can be picked up during our store hours. Please see the Superstore store hours here:
  4. If you need to make any changes, please contact our support team before picking up. Thank you.

How do I place an order with a 3rd party-issued gift card? enforces strict AVS (Address Verification Service) for card holders' protection. Prior to using a gift card for online purchases, please contact your card issuer to add your billing and shipping address to the card's profile.

How do I place an international order?

As of 2022, European customers now have the option of shopping at, an independently operated partner website serving customers in most European countries with our most popular selection of items shipping directly from within Europe. Of course, European customers can still shop directly on our site

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. As the importer of record, you or the party to whom you are shipping may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID. is not liable for any holds or seizures of international orders resulted from local regulations.

International Address:

Please enter foreign shipping address in English to avoid invalid character updates and errors.

International Processing Time:

International orders generally taken 2-3 days longer than normal processing time to ship due to different compliance requirements.

International Returns:

    All sales are final for international orders. Due to transit limitations, our listed prices and margins include technical support and limited replacement parts on defective products reported within 14 days only. Free repair services can be offered within 45 days if the buyer agrees to be responsible for full shipping expenses both ways, lost packages, and Customs seizures. The buyer is responsible for understanding their local laws, import restrictions, Customs regulations, lost or damaged packages. We are not responsible for policies and regulations specific to your residing country outside of the USA. Matters exclusively between the buyer and the buyer's local authority are out of our control. If a package is lost or damaged during transit, we will provide assistance with filing the necessary claims with the shipping agent.

International Shipping options:

  • Evike International Super Saver: Flat rate of $15 or $30 for small packages that qualify. Transit time varies depending on location and can take up to two weeks.
  • USPS Express Mail: Transit time is usually around 3-5 business days not including the time it takes to process the order and custom clearance. Transit time may be delayed for some countries. (Packages over 36 inches may not qualify for this shipping method.)
  • USPS Priority Mail: Transit time is usually around 6-10 business days not including the time it takes to process the order and custom clearance. Transit time may be delayed for some countries. (Packages over 60 inches may not qualify for this shipping method.)
  • UPS Worldwide Expedited: Transit time is between 2-5 business days.
  • Request for shipping quote: Shipping quotes are provided after the order is placed online. You can cancel the order before shipping fee is paid. If you do not receive a shipping quote after 2 business days, please email [email protected] to check on the status of your request.

Compliance Services offers Compliance Services for our International customers. The Compliance Service we offer is not a guarantee service, but to help you comply with your local laws and regulations. Please see links below:

Starting January 15, 2013, Airsoft came a legally regulated sport in the Netherlands. An individual from the Netherlands looking to own an Airsoft device must be a member of the NABV (Nederlandse Airsoft Belangen Vereniging). Please feel free to email us at [email protected] if you have any questions about this.

What forms of payment does accept for international orders?

We accept Paypal and Bank Wire. Customer is responsible for PayPal and Bank Wire fees incurred for canceled orders.

If you have any payment inquiries, please email our sales team at [email protected].

Why is my country not listed on

Airsoft is not an allowed commodity for import in some countries and we therefore cannot ship any airsoft products to these countries.

Why do I have to pay by bank wire for my order?

For countries such as Australia, Brazil, Russia, Uruguay, Indonesia, Malaysia, Netherlands and Vietnam, we have experienced difficulties with excessive returned packages. For this reason, we must receive a 100% secured form of payment before shipping to these countries.

We will still try our best to accommodate all of our international customers. If you have special licenses or permits to import Airsoft products, please email our sales team at [email protected] for assistance in placing an order. (Disclaimer: The countries listed above is not a complete list.)

How do I become a reseller of products?

Please contact us at [email protected] for dealer requirements and application.

About the Preferred Retailer Program

The Preferred Retailer Program is a collaboration we offer to select successful airsoft business owners who share our vision in growing the sport and hobby of Airsoft. We seek operators who live and breathe airsoft and are passionate believers in the selection of products we curate and develop to make available for the world of Airsoft. Preferred Retailer Program members will receive special pricing, special terms, marketing highlights, traffic highlights and a 50 mile radius exclusivity, and will share our resources and know-how to further develop the sport and hobby of Airsoft. This program is by invitation only. To submit your interest, please contact us at [email protected].