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Frequently Asked Questions (FAQ)

General FAQ:

Order Related:

  • How do I order from
    Ordering from is easy and secure. Simply go to, add the desired items to your shopping cart, and check out.
    You can also call us at (626) 286-0360, Monday - Friday, 9:15am to 5:15pm PST.

  • What is's daily order processing cut off time?
    Our daily cut-off time is 1:00 PM PST. Orders placed after 1:00 PM PST may not be sent to shipping center until the following business day. If you placed an express order and would like the order to be shipped the same day, please be sure to submit your order before 1:00PM PST. Thank you for your cooperation.

  • When will my order be shipped and how long does it take to arrive?
    At, we understand the importance of getting your items to you as fast as possible and we are constantly working on ways to do that. All orders will be processed within 1~3 business days for in-stock items (not including weekends and holidays). A tracking number will be emailed to you once your order has been shipped. You can check the status of your order by logging into your user account. Below is a detailed UPS transit time with which you can calculate estimated delivery time plus 1-3 days of processing.

    Please note the processing and shipping time may be longer during Holiday seasons and after long weekends.
    For time sensitive packages that you need to have by a certain date, please consider using 2nd day, 3rd day or next day guaranteed delivery services. Note our daily order cut off time is 1:00 PM PST.

  • Can you ship my order to "This Address"?
    Airsoft is restricted in some states and countries. If you are not sure about your local rules and regulations, we highly recommend you to study it before placing an order online. is only responsible for exporting the goods. All import related duties, polices are the buyer's responsibility.
    All goods are sold out of our warehouse in California and shipped via buyer paid & selected services. comply 100% with our local and federal laws and regulations. cannot follow, update or be hold responsible for your local laws and regulations.
    Disclaimer: Buyers are require to be responsible, acknowledge and obey your local laws and regulations.

  • How do I place an International order with
    For more information please visit our INTERNATIONAL ORDER INFO PAGE

  • What do I do if my items arrived damaged or defective?
    Not to worry! carries an industry leading true 45 day warranty for all items carried on our website unless otherwise specified. Please understand that some situations are out of our control, but rest assured we are always here to help! Please visit our "WARRANTY SERVICE" page and complete an online RMA form. A friendly staff review your case and contact you within 1~3 business days.
    If you received a package damaged in transit, please keep the original packaging and contact us right away to file a claim with the carrier.

  • Why is the best place to shop for Airsoft? is able to become the #1 Airsoft retailer and distributor today because we understand our customer's needs and always put our customers in the first place. We have a team of the most elite and knowledgeable staff who are constantly developing and innovating new products on a daily basis. We understand Airsoft and it is our goal to grow the sport of Airsoft around the world! We educate, sample and support manufacturers from all over the world to provide you the best factory support! is the gateway of Airsoft products from manufactures to other retailers and you. This means you get the most updated news, releases, inventory, factory direct support, competitive pricing, most knowledge tech support and more!

  • How do I place an online order with a gift card (generally designed for physical swipe transactions)?
    For card holder protection, utilizes AVS (Address verification) to ensure all packages are shipped to the billing address of the credit card owner. For gift cards, you will need to call your gift card provider to add your shipping address to the card prior to placing an online transaction.

    *In the event your card is declined due to AVS mis-match, the funds will be placed on hold by the card issuer for about 2-5 business days. (Quick tip: To get your funds released immediately, contact your gift card issuer.)

  • What are "Pre-Order" items?
    Items with the description "Pre-Order Estimated date arrival" in the front are not in stock items, but you can order and pay first. As soon as the goods have arrived at our warehouse, we will ship out Pre-Orders on a first come first serve basis. Pre-ordering allows you to reserve these items before they arrive as often items get sold out the day we get our shipments. It is a way for you to reserve any items you really want.
    For more information, please visit PRE-ORDER

  • What are "Boneyard" items?
    For more information, please visit BoneYard.
  • What is the shipping method "Evike Super Saver"?
    This is a flat rate shipping fee (if qualified)shipping method for domestic or International orders. The shipping service carrier is selected by

  • I made a typo on my billing information and the transaction was declined the first time I tried to check-out. Two charges appeared on my account. What happened and what do I do?
    For card holder protection, when a credit card attempt was made but declined (perhaps from a typo resulting in a wrong billing addresses entered), the following happens.
    - The credit card processor will decline the transaction and funds may be on hold for 2-5 business days.
    - Before re-entering your credit card information for a second attempt, please contact your credit card issuer to make sure all card info, expiration date and billing address are correct. - To request to have the pending funds released immediately, please contact your credit card issuer for further assistance. We'd be happy to work with to provide any additional information. Please call our customer service support during our office hours.

  • What is Airsoft? Why Airsoft?
    Airsoft is a recreational sport started in the 70's with games run similar to paintball. Airsoft guns projects 6mm Airsoft plastic bbs and they are designed for target practice, collectors and war gaming. Airsoft guns are NOT bb guns or paintball guns. Airsoft guns don't shoot at dangerous FPS like the bb guns do. Airsoft gain it's popularity over paintball because they are more affordable, better looking, more practical and much cleaner than paintball guns. Order Info Page for more information.

  • Spring gun, Gas gun and AEG?
    Spring guns are manual powered guns where you pull the bolt into locking position, like most sniper rifle's, to fire each round. They are generally cheaper and meant to be for collectors and recreational backyard games although a lot of high end Airsoft sniper rifles are spring powered.
    Airsoft Gas guns are powered by Co2 cartridge, propane adapter and green gas, they are generally found in forms of pistols where a full size gearbox cannot fit into the frame of the gun.
    Airsoft Electric Guns (AEG) are powered in similar way to a RC car internal, designed for easy troubleshooting, high power, high rate of fire and is the most popular form of war gaming weapon.

  • Airsoft BB 101
    Please refer to our: Airsoft BB 101 Guide

  • What is HOPUP??
    For more information please visit: WHAT IS HOPUP?

  • How do I do "THIS" to my AEG?
    We have compiled a series of guides on YouTube for you: AEG Video Guides?
    For more guide requests, please email us at

  • What is a spoof email and how to protect your identity?
    How to protect yourself? Spoof emails generally have a familiar made-up sender. General rules of the thumb. NEVER input your password on the internet from a email's link or pop up windows. If you did, change your password immediately.
    What is a spoof email? Spoof emails are emails sent by 3rd parties attempting to trick you into providing your personal and billing information over the internet.
    The links you click on will look identical to your bank or paypal's website, only with a different URL.
    Spoof emails are generally sent with familiar made-up identities such as paypal, your bank or big online merchants such as or Wal-Mart.

    Please note that and staff will never email you asking you for your bank or paypal account information. If there is a need to provide any personal info, you should call us directly at (626)286-0360. Or email us directly at

  • How to use the "WISH LIST" on
    It's simple! Instead of adding an item to cart, click on "Add to wish list" to add it to your wish list. You can manage your wishlist at any time by logging into your account. This convenient feature helps you remember items you buy frequently or plan to buy in the near future.