Due to COVID-19, we are not accepting return shipments at this time. We are extending our warranty and return period on all new and prior sales, so please hold on to your returns for the time being. If you would still like to submit an RMA request to initiate a returns process, you may still do so. Thank you for your patience and understanding. Please see our COVID-19 response page for more information and updates.
Are you experiencing trouble with an item on your order? Do you need to arrange a repair service with our tech support team? Please take a quick moment to complete the simple form below.
- All returns require a RMA# before returned. Unauthorized returns may be refused or denied.
- Paper notes included in the package may be missed or lost. Please include all notes below or email [email protected] for any changes.
- Return requests are answered in the order they are received. Our support staff are off duty on weekends. Please allow 1-3 business days for one of our friendly specialists to reach back to you regarding your RMA request.
- If you encounter a problem while submitting the request through this online form, you may also submit your RMA request with the same information via fax to (626) 285-8622 or via email to [email protected].
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Note: If you are unsure of your order number, you may log onto your account and click view order history to bring up all recent orders made. For the Evike.com Paid Repair Service, please put "Paid Repair" in the Order # field.
|Address Line 2 (Apt/Suite #)|
Note: If the address listed is different from the address on your order, please specify the reason for the address change for order validation purposes at the reason field.
Note: Non warranty returns and refunds are subject to a 15% restocking fee. Please refer to our Policies & Warranty Page for more info. If you are requesting an exchange for a different item, please list the requested item(s) below under "reason for return".
|List of item(s) to be returned|
|Detailed reason(s) for return|
By sending in this RMA request, you verify that all claims made within this form are 100% true and understand that any false claim may result in additional shipping or storage and processing fees which will automatically be billed to you. By completing this request, you also verify that you understand and agree to the Evike.com Inc. Returns and Warranty Policy as listed on our website. All decisions regarding your RMA case are left to the discretion of the Evike.com RMA Department and its staff.
I have read and agree to the terms and conditions above as well as the Evike.com Policies & Warranty.