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Here at we offer all of our items brand new unless otherwise specified. We stand behind our products and it is why we proudly represent many of your favorite manufactures in the USA and why thousands of resellers and millions of Airsofters shop! For details about's warranty and return policy, please visit our warranty policies page.

RMA Request

Are you experiencing trouble with an item on your order? Do you need to arrange a repair service with our tech support team? Please take a quick moment to complete the simple form below.

Important Notes

  • All returns require a RMA# before returned. Unauthorized returns may be refused or denied.
  • Paper notes included in the package may be missed or lost. Please include all notes below or email [email protected] for any changes.
  • Return requests are answered in the order they are received. Our support staff are off duty on weekends. Please allow 1-3 business days for one of our friendly specialists to reach back to you regarding your RMA request.
  • If you encounter a problem while submitting the request through this online form, you may also submit your RMA request with the same information via fax to (626) 285-8622 or via email to [email protected].

See our Customer Support Phone Hours on our Contact page.

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Order #

Note: If you are unsure of your order number, you may log onto your account and click view order history to bring up all recent orders made. For the Paid Repair Service, please put "Paid Repair" in the Order # field.

First Name
Last Name
Email Address
Phone Number
Shipping Address
Address Line 2 (Apt/Suite #)
Zip/Postal Code

Note: If the address listed is different from the address on your order, please specify the reason for the address change for order validation purposes at the reason field.

Return Reason
Request For

Note: Non warranty returns and refunds are subject to a 15% restocking fee. Please refer to our Policies & Warranty Page for more info. If you are requesting an exchange for a different item, please list the requested item(s) below under "reason for return".

List of Item(s) Being Sent for Warranty Inspection or Paid Repair/Upgrade Service
Detailed Reason(s) for Return
WaiverBy sending in this RMA request, you verify that all claims made within this form are 100% true and understand that any false claim may result in additional shipping or storage and processing fees which will automatically be billed to you. By completing this request, you also verify that you understand and agree to the Inc. Returns and Warranty Policy as listed on our website. All decisions regarding your RMA case are left to the discretion of the RMA Department and its staff.

I have read and agree to the terms and conditions above as well as the Policies & Warranty.