|
|
If
you don't find your answers here, please email us at:
sales@evike.com
Please allow up to 48 business hours for your emails
to be replied during busy times.
|
|
|
|
|
|
WINNING
AND PAYING
|
|
Return
to Top
|
|
How do
I pay for the item I won or purchased from MagicClub?
Every auction winner is sent a
confirmation email from MagicClub's. The message is
sent to the email address registered with eBay. This email will
outline the steps to pay for your item. We offer the following different
ways to pay...
- PayPal:
Follow the instructions in the Ebay or Paypal confirmation email.
This is the
fastest and easiest way to pay! Our paypal address is:
sales@evike.com
- Money Order, Personal Check, or Cashier's Check:
Mail payments to us at
Evike
Chang
136
S. San Gabriel Blvd.
San
Gabriel, CA 91776
If you pay by check please allow up to 10 days for the check to clear
before the item is shipped.
Please be certain to include
the following information
along with all payments:
Name
Shipping Address
Phone Number
Email Address
Your eBay User ID#
eBay Auction #
|
|
|
|
When will I receive notice from
MagicClub about my purchase?
As soon as the auction ends, you will
receive a confirmation email containing the invoice of your purchase.
|
|
Return
to Top
|
|
Can I
pay using PayPal?
Yes, PayPal is a fast and easy
way to pay for your item from MagicClub. When
paying through PayPal, pay directly to sales@evike.com
|
|
Return
to Top
|
|
What is your mailing address?
Evike.com
Inc.
136
S. San Gabriel Blvd.
San
Gabriel, CA 91776
|
|
Return
to Top
|
|
Have
you got my check yet?
We usually get checks 4 to 8 days after
you put it in the mail. Please keep in mind that we wait up to 10 days for your check to
clear before the item is shipped.
|
|
Return
to Top
|
|
SHIPPING
|
|
Return
to Top
|
|
After you receive my payment, how long will it take to send out the
item?
For payments made by PayPal, credit
card, or money orders, the items are shipped within 24-48 hours during
weekdays in most cases. For personal check purchases, we will wait up to 10 days for
the check to clear before shipping the item.
|
|
Return
to Top
|
|
When should I expect to receive my item?
We use USPS Priority or UPS ground to
ship all of our packages. Please allow up to 2 days for your orders to
be processed and allow 3~5 business days for the package to arrive
after the payment is processed.
|
|
Return
to Top
|
|
How can I track my item once it
has been shipped?
Simply drop us an email at sales@evike.com
and request for an tracking number.
|
|
Return
to Top
|
|
How much do I pay for shipping &
handling?
All shipping and insurance prices are
listed either at the bottom or right side of the eBay auction. Shipping prices
are fixed and vary by
item.
|
|
Return
to Top
|
|
Does insurance cost extra?
Insurance prices vary by item and are
listed at the bottom of every eBay auction.
|
|
Return
to Top
|
|
What method of shipping do you use?
USP GROUND, USPS PRIORITY MAIL, AIR
PARCEL AND EXPRESS MAIL.
We will not be able to use a customers personal
shipping account for any order. All shipping costs must be
included with payment. |
|
Return
to Top
|
|
Can I get my item faster?
Look at our feedback and you will see
many comments saying "Fast Shipping" in them. That is
because we have already setup an efficient process to ship items quickly
to our customers. In many cases we process payments the same day
we receive them and ship out the merchandise the next day or two. With this in mind, the automated process is sometimes much
quicker than if we spend the extra time and money to ship an item
"next day". It is our suggestion that if you want an
item quickly that you rely on our process and pay us as quick as you can
so the warehouse can ship your order out. Please keep in mind that
if you pay by check we will have to hold your order for 10 days before
shipping to assure that it clears.
|
|
Return
to Top
|
|
Can I combine shipping on multiple
quantities or auctions?
Yes, I do give all my buyers a discount
on shipping and handling. This discount is normally $3 per s/h chargers
after the first auction. However, if you don't take this discount, I
normally throw in extra. (If you purchased airsoft, I will throw in free
bbs, if you purchased magic cards I will throw in free cards or
sleeves....ect.)
|
|
Return
to Top
|
|
Do you ship
internationally and what is the cost?
Dear Customer,
S/H this package international will be: (Please email us for the
exact rate and desired method)
(Shipping with regular air parcel, buyer will be fully responsibilities after the package is shipped out as there is no insurance or tracking for this option. Delivery takes about 2
weeks. This method is cheaper.)
OR
(Shipping with Global Express mail, delivery in about a week. It will be insured and tracking will be available.)
We want to be more flexible than other sellers in the U.S. by offering international orders, but
we ask all our buyers to be responsible for their own package after it left my warehouse, so I recommend express mail for highest insurance and fastest delivery time.
We will not be responsible we do not have ways of knowing what your
country's law, regulations and customs are. That is buyer's
responsibility.
|
|
Return
to Top
|
|
GENERAL
INFO
|
|
Return
to Top
|
|
What other items do you sell?
MagicClub is proud to offer many
products including gift ideas, magic the gathering cards, magic the
gathering accessories, airsoft, airsoft accessories, picture frames, car
accessories and home decoration items.
|
|
Return
to Top
|
|
Do you leave positive feedback for
your buyers?
MagicClub leaves positive feedback for
every buyer once a paid customer left a positive feedback for us.
|
|
Return
to Top
|
|
Do you sell wholesale to dealers at
discounted or large quantity rates?
We do have large quantities of many of
the items we are selling over eBay. Please email us at sales@evike.com
for more information on current wholesale offerings.
|
|
Return
to Top
|
|
RETURNS
|
|
Return
to Top
|
|
What is your return policy?
We guarantee all items to be 100% as
described in their eBay auction. We try to be very clear in our image
and descriptions. Warranty covers "Factory Defect" only so please be
serious with your purchase. We test everything prior to shipping to
ensure you the best shopping experiences. Warranty voids if the product
is altered in anyways, disassembled, skirmished, not in original packaging or in
your possession for more than 7 days so please contact us asap if you
received a factory defect of any type. Please help keep our price low.
For Airsoft toys guns under $60, all sales are final because they are
plastic collectible toys sold as is.
All return requests must be
requested within 7 days after the item is received. We do not
offer "check it out" purchases like K-Mart or Walmart, if you must return a
product for a refund for unique reasons, there is a 25% restocking fee for most items
(fee paid to 3 parties such as paypal, FedEx, UPS, labor, rent...ect).
Shipping costs back to us will be the buyer's responsibility.
Please contact us with any questions or concerns in advance at sales@evike.com.
All returns need to be authorized with MagicClub and need a RMA # in
advance before sending back to one of our warehouses.
PLEASE HELP KEEP OUR PRICE LOW! THANK YOU! |
|
Return
to Top
|
|
|
